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Sales Operations Manager
1 semana atrás
The O2C Delivery Lead is responsible for overseeing all GBS O2C operations staff. This role focuses on managing daily operations, ensuring adherence to processes, and maintaining service quality to GBS clients.
Key Responsibilities:
- Lead, manage and steer the sales and customer service operations teams to achieve performance targets.
- Monitor daily operations to ensure efficiency and quality.
- Foster a positive and collaborative work environment.
- Motivate and develop talent pipeline.
- Ensure knowledge retention in the GBS organization.
Requirements:
- Minimum 7 years of experience in a leadership/management role.
- Experience in sales and customer service operations ideally in the automotive sector, in a multinational company; experience in a GBS/SSC environment is highly valued.
About the Company
We are a leading provider of staffing services, dedicated to connecting talented professionals with top companies. Our mission is to provide exceptional service and support to our clients and candidates alike.
