Lead Cyber Security Specialist
Há 7 dias
A leader in the human resources area, Randstad Portugal operates in various business sectors. Our Technologies division specializes in IT & Telecom, providing exceptional career development opportunities.
Job Overview
This role is for a Lead Cyber Security Specialist who will oversee telesales campaigns to achieve their objectives.
The ideal candidate should have experience managing teams and commercial services, analyzing scripts, call auditing, and calibrations. Strong analytical skills, a proactive attitude, team spirit, and a focus on continuous improvement are essential.
Responsibilities
- Identify causes of deviations in database, supplier, or script issues, propose action plans, and follow up with suppliers.
- Monitor and provide feedback on campaign results and agent performance.
- Report on campaign deviations and improvement actions.
- Estimate monthly sales, contacts, and ANP (Average Number of Phones) for campaigns.
- Implement an agent incentive system and monitor its impact on service improvement.
- Tutor sponsors during platform visits.
- Submit customer segments, modeling proposals, and testing.
- Control dialing systems.
Requirements
- Experience in different roles managing teams and commercial services.
- Analysis skills, proactive attitude, positive teamwork, and focus on continuous improvement.
What We Offer
We offer competitive remuneration conditions based on experience and demonstrated knowledge. You'll work in an environment of constant technological innovation and an exciting, collaborative environment.
Salary: €60,000 - €80,000 per annum (dependent on experience).
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