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Customer Service Representative for International Clients

1 semana atrás


Braga, Braga, Portugal Cross Border Talents Tempo inteiro

Job Description: We are seeking a Danish-speaking customer service representative to join our growing team in Braga, Portugal. The successful candidate will play a key role in assisting Danish-speaking customers with various technical issues related to website services.

About the Role: As a Danish-speaking customer service representative, you will be responsible for troubleshooting technical issues, analyzing customer queries, and delivering efficient solutions for website setup, configuration, and usage. You will also guide customers through technical steps, ensuring they understand and can fully utilize website features.

Key Responsibilities:

  • Provide high-quality customer service to Danish-speaking clients, assisting with technical issues related to website services and solutions
  • Troubleshoot technical issues, analyze customer queries, and deliver efficient solutions for website setup, configuration, and usage
  • Guide customers through technical steps, ensuring they understand and can fully utilize website features
  • Assist customers with website-related problems, including errors or performance issues, ensuring prompt resolutions
  • Document all interactions with customers using our customer relationship management (CRM) system for tracking and follow-up purposes
  • Escalate complex issues to appropriate teams when necessary, ensuring customer concerns are resolved as quickly as possible
  • Maintain confidentiality and adhere to data protection policies while handling sensitive customer information
  • Provide feedback to management about recurring issues or improvements that could enhance the customer experience

Requirements:

  • Fluency in Danish (Minimum C2 level required)
  • Intermediate English (B2 level or higher preferred)
  • Prior experience in customer service or technical support is a bonus but not a requirement
  • Strong communication skills, both verbal and written, with a customer-first attitude
  • Technical aptitude and a willingness to learn and troubleshoot website services
  • Ability to work in a fast-paced environment, managing multiple tasks and customer interactions simultaneously
  • Strong problem-solving skills with the ability to quickly analyze and resolve technical issues

Benefits:

  • Comprehensive health and life insurance from day one
  • Daily meal allowance to cover lunch and snacks
  • Monthly transport allowance to assist with transportation costs
  • Access to certifications and career advancement training to help you grow in your role
  • Laptop and all necessary tools to help you succeed in your role
  • Collaborative work environment where cooperation and support are key to success