Portuguese Support Professional

1 semana atrás


Porto, Porto, Portugal Patrique Mercier Recruitment Pt Tempo inteiro

About the Role

We are seeking a highly skilled Portuguese Speaking Client Support Representative to join our team at Patrique Mercier Recruitment PT. As a key member of our customer support team, you will be responsible for providing exceptional service to our Portuguese-speaking clients through phone, email, and live chat.

Your Key Responsibilities

  • Provide top-notch support to clients, addressing their inquiries and enhancing their overall experience with our services;
  • Respond to client inquiries promptly and efficiently, ensuring high levels of satisfaction;
  • Collaborate with team members to share experiences and improve the quality of service;
  • Accurately document all client interactions in our CRM system for effective communication;
  • Assist clients during the onboarding process, helping them to understand our services and tools;
  • Identify client needs and provide tailored solutions to enhance their overall experience;
  • Engage in continuous training to stay updated on products and best practices in customer support;

Requirements

  • Fluency in Portuguese and English is essential;
  • Previous experience in customer support or a client-facing role is highly preferred;
  • Excellent communication skills with a strong emphasis on client satisfaction;
  • Ability to work independently and manage multiple tasks effectively in a fast-paced environment;
  • Familiarity with customer support software and CRM systems is a plus;
  • A proactive approach and a genuine desire to assist clients are crucial for success in this role;
  • Flexibility to work various shifts, including evenings and weekends if necessary.


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