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Automated Process Coordinator
1 semana atrás
This exciting opportunity exists for a skilled Warranty Specialist - Focus Vehicle Master data to join our client, a renowned German automotive company, in partnership with Randstad Portugal. The successful candidate will play a key role in the 'Warranty Services' department, ensuring a smooth operation of technical warranty services. As a member of a global group committed to innovation, operational excellence, and shaping the future of mobility, you will contribute to the company's long-term success and growth.
Responsibilities
The successful candidate will be responsible for handling highly sensitive data relating to individual customer warranty agreements, shaping solutions and applications for worldwide warranty and service support processes, and ensuring a simple and efficient handling of service processes towards customers. Additionally, the role involves managing master data, user access, and setting up after-sales/warranty-related business rules in systems according to inputs from headquarters departments. As an interface to customer service/after-sales partners, you will maintain input relating to warranty in SAP and manage highly sensitive data relating to individual customer warranty agreements.
Requirements
A technical/business-oriented background with completed studies (university/university of applied sciences) with a technical or business orientation or a comparable qualification (e.g., technician/master craftsman with relevant experience) is required. Preferably, you have experience in the field of after-sales, ideally in the area of warranty or in a comparable field of activity. Basic understanding of ERP systems (ideally SAP) and modern database systems, MS Office skills, especially in Excel, are necessary. Additionally, basic product knowledge in the field of commercial vehicles and fluency in oral and written English to present complex issues are essential. Independent, structured, and cooperative working style, interest in intercultural collaboration, and excellent communication skills are necessary for this role.
What We Offer
Our client offers a dynamic environment with a vibrant team spirit, career opportunities within the company, and a home office policy of 2 days a week. Additional days off on December 24th and 31st are provided, as well as birthday off and referral bonus. Life insurance and health insurance, extended to family members, are also available.
