Enterprise Support Specialist

Há 7 dias


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro
Enterprise Support Specialist
TN Portugal is seeking an experienced Enterprise Support Specialist to join our team. In this role, you will be responsible for providing exceptional support to our clients and partners, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Support customers through various channels, including phone, email, and chat.
  • Investigate customer issues and identify potential solutions.
  • Collaborate with engineering teams to resolve complex issues.
  • Develop and maintain knowledge of products and services.
  • Provide accurate and timely responses to customer inquiries.

Requirements:

To succeed in this role, you must have strong technical skills, including knowledge of Office 365, Networking, Protocols, and PowerShell. Native/fluent Czech language skills and strong English language proficiency (at least B2 level) are also essential. Experience working with Office 365 Directory Synchronization tool (DirSync) and Microsoft Azure Active Directory Connect tool (AD Connect) is highly desirable. You should be resourceful, able to adapt to changing situations, and possess excellent communication skills.

Working Environment:

As a valued member of our team, you can expect to work in a dynamic multilingual and multicultural environment. Our company offers relocation support, an excellent remuneration package based on experience, skills, and performance, and opportunities for professional growth and development.

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