Crisis Resolution Specialist

Há 3 dias


Braga, Braga, Portugal Tn Portugal Tempo inteiro

**Job Description**

Tn Portugal is seeking a Crisis Resolution Specialist to join our team. As a Crisis Resolution Specialist, you will be responsible for managing and resolving complex IT incidents from start to finish.

About the Job

We are looking for a motivated and experienced individual with strong communication skills to manage IT incidents. Your primary goal will be to ensure that all incidents are resolved promptly and efficiently, minimizing downtime and impact on our services.

Key Responsibilities

  • Manage and resolve complex IT incidents
  • Communicate effectively with stakeholders and teams
  • Analyze incident root causes and implement corrective actions
  • Collaborate with cross-functional teams to resolve incidents

Requirements

  • 3+ years of experience in incident management
  • ITIL Foundation v3/v4 Certification
  • Good level of English
  • Nice to have: IT Service Management (ITSM) and ServiceNow knowledge

What We Offer

  • Competitive salary package with benefits
  • Personal accompaniment focused on Career Management
  • Continuous and personalized Training and Certification through our own Learning Center
  • Solidity and Trust


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