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Multilingual Customer Experience Specialist
3 semanas atrás
We are seeking a highly skilled and multilingual Customer Experience Specialist to join our team at Velenosimeredith. This role involves providing exceptional support to our customers in their native language, ensuring a seamless and satisfying experience.
The ideal candidate will possess fluency in French and strong communication skills, with the ability to work effectively in a fast-paced environment.
Key Responsibilities- Provide top-notch customer service via phone, addressing queries and concerns in a professional and courteous manner.
- Welcome and advise customers in a personalized and empathetic approach.
- Offer tailored solutions to meet individual customer needs.
- Embody the company's culture and values, promoting a positive and collaborative team dynamic.
- Native-level proficiency in French and excellent English skills.
- Familiarity with Microsoft Office and basic computer skills.
- Detailed-oriented with a proactive and can-do attitude.
- Based in Porto, Portugal.
- Holder of EU citizenship.
- Monday to Saturday, 07:00 AM - 07:00 PM (Rotating shifts).
- Five working days with two days off.
- Days-off dependent on shift schedules.
- Permanent contract and competitive salary.
- Private Medical Insurance after four months, including transportation reimbursement up to 40.
- A supportive team culture focused on development, growth, and success.
