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Representative of Customer Support
2 semanas atrás
**Job Description**
We are seeking a highly skilled Customer Service Representative in Lisbon, Portugal (On-Site). As a key member of our team, you will ensure that performance goals are met across all operations and fulfill client expectations related to operational excellence.
Your primary responsibilities will include:
- Assisting customers via phone, email, and chat on all their queries related to their orders, subscriptions, and invoices.
- Delivering a high-quality service to ensure a superior customer experience.
- FOLLOWING UP ON CUSTOMER QUERIES UNTIL THEY ARE FULLY RESOLVED AND MEET COMMITMENTS WITHIN AGREED DEADLINES.
- INTERACTING WITH THE VARIOUS DEPARTMENTS TO ENSURE SMOOTH PROCESSING OF THE CUSTOMER REQUEST.
