Social Media Support Specialist Lisbon
2 semanas atrás
Are you looking for a challenging yet rewarding role that allows you to leverage your language skills and passion for customer support? Atlean World is seeking a highly motivated and organized German Social Media Support Specialist to join our team in Lisbon, Portugal.
Role Summary:The successful candidate will provide exceptional customer support to users of our client's social media platform, leveraging their fluency in German and strong technical skills to resolve issues efficiently.
Key Responsibilities:- Assist customers via email, chat, and phone calls, utilizing problem-solving skills and product knowledge to resolve issues promptly
- Become a subject matter expert on the platform, staying up-to-date with the latest features and functionalities
- Collaborate with cross-functional teams to ensure seamless communication and issue resolution
What You'll Need:
- Fluency in German (native level) and excellent written and verbal communication skills
- Technical aptitude and willingness to learn new tools and technologies
- Strong analytical and problem-solving skills, with ability to work independently and as part of a team
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