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Customer Support Specialist
3 semanas atrás
Company Overview:
TN Portugal is a leading payment solutions provider seeking an experienced Customer Support Specialist to join our team in Lisbon. As a Payment Account Specialist, you will be responsible for delivering top-tier customer support to Spanish and Catalan-speaking clients.
- We are looking for a highly skilled and knowledgeable professional with C2 Spanish or Catalan and C1 English proficiency to provide expert support on payment transactions, security procedures, and account management.
- Responsibilities include assisting customers via phone, email, and chat, providing technical support, maintaining accurate records, and collaborating with internal teams to enhance customer experience.
- Mandatory Requirements include EU nationality or valid Portuguese residence permit, customer support experience in a call center, strong communication and problem-solving skills, and ability to multitask in high-pressure situations.
Salary & Benefits:
- Total Compensation: Approx. 1,098/month, including base salary, complexity bonus, meal allowance, and transport allowance.
- Health Insurance: Provided from Day 1, free after 6 months.
- Welcome Bonus: 1,000 euros.
