Distributed Service Operations Lead

Há 6 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

**About the Role**

We are looking for a highly skilled Distributed Service Operations Lead to join our team at Devoteam Managed Services. As a Distributed Service Operations Lead, you will be responsible for leading the delivery of distributed services, ensuring that daily operations align with client requirements and service level agreements (SLAs).

Main Responsibilities

  • Lead the delivery of distributed services, including monitoring KPIs such as response times, availability, and performance.
  • Implement continuous improvement initiatives in distributed services processes to optimize performance and elevate service levels.
  • Serve as the primary point of contact for clients, facilitating communication and ensuring effective expectation management.
  • Collaborate with technical teams to ensure a quick and effective response to client incidents and requests.
  • Support the coordination of projects and initiatives within distributed services, ensuring proper resource allocation and meeting deadlines.

Requirements

  • Bachelor's degree in Management, Information Technology, or a related field.
  • Minimum of 4 years of experience in service delivery management, preferably in distributed services.
  • Experience managing contracts and SLAs, with KPI tracking and performance reporting.
  • Practical knowledge of ITIL or other service management methodologies.
  • Ability to interpret performance data and identify trends and improvement opportunities.


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