Customer Service Ambassador

Há 6 dias


Porto, Porto, Portugal TN Portugal Tempo inteiro
About the Role

We are seeking an experienced Italian-speaking Customer Service Representative to join our team in Porto, Portugal.

This is a fixed-term contract with a possibility of extension or permanent employment. The successful candidate will have the opportunity to work with a leading Outsourcing/BPO consultancy and contribute to the delivery of exceptional recruitment services on a global scale.

About the Position

The ideal candidate will possess strong communication skills, fluent in both written and spoken Italian (C2 level), as well as a minimum B2 level in English. Previous experience in customer service or sales, preferably in the travel or hospitality industry, is highly valued.

Responsibilities will include handling inbound calls to assist customers with inquiries, selling products tailored to customer needs, and providing comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries.

About the Company

Our company delivers innovative recruitment services on a global scale, connecting candidates and clients seamlessly. We offer a collaborative and supportive work environment, competitive salary with performance-based incentives, and professional growth opportunities within the BPO industry.

Candidates should be able to effectively communicate, both written and verbally, manage multiple inquiries efficiently, and multitask in a fast-paced environment. A strong attention to detail and problem-solving mindset is essential for success in this role.



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