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Business Travel Expert
2 semanas atrás
Job Description
We are seeking a highly skilled Senior Business Travel Consultant to join our team at Personalbüro U. Herrmann. As a key member of our team, you will be responsible for providing exceptional customer support through various channels, including chat, calls, and emails.
Duties and Responsibilities:
• Provide high-quality support to customers by assessing their needs, urgency, and preferences quickly and effectively.
• Handle bookings for accommodations, transportation, and travel services accurately and efficiently.
• Assist customers with self-service options on the platform or app, ensuring a seamless user experience.
• Respond in a timely manner, adhering to service level agreements (SLAs) and maintaining global standards.
Requirements:
• Native/fluent in English (C1), or German C1 or French C1 both oral and written.
• 5+ years in a travel consultant role, with expertise in bookings for air, rail, and accommodations.
• 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – both required.
• Additional language skills in French, German, Spanish, or Italian are an advantage.
• Experience in contact center or customer-facing roles.
• Proficient in using tools such as Gmail, Zendesk, Slack, and Salesforce.
• Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM.
Benefits:
• Excellent remuneration package based on experience, skills, and performance.
• Be part of a dynamic and creative team with a positive and friendly atmosphere.
• Guidance and tools to reach your full potential.
• Generous medical plans, dental, and vision benefits with premiums.
• Paid parental and bereavement leave.
• Subsidized commuter benefits.
• Mental health support.
