
Guest Experience Coordinator
Há 2 dias
Company Overview
">At GuestReady, we revolutionize the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish.
">Salary
">We offer a competitive salary of €25,000 - €30,000 per annum, depending on experience.
">Job Description
">We are seeking an Owner Experience Agent to provide exceptional support to our hosts in Porto. As a key member of our team, you will be responsible for delivering professional and timely support via email and phone.
">Key Responsibilities:
">- ">
- Respond to level 1 owner inquiries and troubleshoot issues as needed">
- Serve as the first point of contact for owners regarding active booking issues and requests">
- Take ownership of issues and give your best to solve them, or otherwise escalate to the appropriate department">
- Maintain a full understanding of GuestReady owner processes and tools, staying up to date on changes and updates to our systems">
- Be proactive in finding creative solutions to owner requests, using your knowledge of our services and resources to provide exceptional service and exceed owner expectations">
- Ensure quality and professional service at all times, maintaining a high level of owner satisfaction">
Requirements
">To succeed in this role, you will need:
">- ">
- Excellent communication skills and ability to multitask">
- Prior experience in customer service, hospitality, or related fields">
- Strong problem-solving skills and ability to think on your feet">
- Comfortable with technology">
- Ability to work flexible hours, including evenings, weekends, and holidays">
- Ability to work in a fast-paced environment and maintain a positive attitude under pressure">
- Able to work independently and as part of a team">
Benefits
">We offer a range of benefits, including:
">- ">
- A competitive salary">
- Ongoing training and development opportunities">
- The chance to work with a dynamic and growing company">
- A collaborative and supportive team environment">
- The opportunity to make a real difference in the lives of our hosts and guests">
Diversity and Inclusion
">We are committed to providing an environment of mutual respect and inclusion to our teams all over the world. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.
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