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Key Accountabilities
The Order to Cash Operations Manager will be accountable for the following key areas:
Credit Management:
- Ensure compliance with Credit and Collection Policy through regular monitoring of customer accounts for overdue invoices, credit limits, and payment terms
- Taking corrective actions where necessary to prevent delinquencies and maintain good customer relationships
Cash Application:
- Ensure timely and accurate application of cash receipts to customer accounts
- Reconcile differences between cash applied and actual cash received
Billing and Collections:
- Ensure timely and accurate billing and collection of customer accounts
- Implement strategies to improve billing and collection efficiency and reduce costs
Disputes Management and OTC Reporting:
- Manage and resolve customer disputes in a timely and professional manner
- Prepare and submit accurate and timely OTC reports to stakeholders
