Technical Team Lead

Há 6 dias


Lisboa, Lisboa, Portugal Inetum Tempo inteiro

We are looking for a Technical Team Lead to join our Datacenter Operations team at Inetum. As a seasoned professional, you will be responsible for overseeing the operation of our complex datacenter infrastructure, serving a portfolio of 20 clients in France.

Key Responsibilities:

  • Team Leadership: Lead and motivate a multidisciplinary team of approximately 30 specialized professionals (L2 and L3 levels), ensuring the delivery of high-quality services, effective backlog management, and incident resolution.
  • Operational Management: Oversee incident management, service requests, and changes related to the datacenter infrastructures of 20 clients, collaborating with the L1 support team based in Portugal to ensure efficient escalation and resolution processes.
  • Communication and Coordination: Maintain regular communication with SDMs and SMs, providing updates on operations, incidents, and project progress, coordinating with other teams and departments to align objectives, priorities, and resource allocation.
  • Continuous Improvement: Identify and implement process improvements to increase operational efficiency and service quality, ensuring compliance with established procedures, internal policies, and industry best practices.

Qualifications:

  • Proven experience in managing datacenter operations or similar environments.
  • Leadership skills, with experience managing multidisciplinary technical teams of up to 30 people.
  • Expertise in incident management, service requests, and change processes.
  • Familiarity with security, networks, windows, linux, storage and backups, virtualization, dba, and cloud.
  • Knowledge of ITIL practices and project management frameworks.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize and manage competing requests in a dynamic environment.
  • Strong problem-solving skills, especially under high-pressure situations like critical incidents.

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