Chief Billing Operations Specialist

Há 1 mês

Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

About Cloudflare
Cloudflare is on a mission to build a better Internet. The company operates one of the world's largest networks, powering millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Its platform protects and accelerates any Internet application online without requiring hardware, software installations, or code changes. By routing web traffic through its intelligent global network, which gets smarter with every request, Cloudflare helps improve performance and reduce spam and attacks.

Our Mission
We're committed to developing ourselves and learning new skills. We believe in building a diverse and inclusive team to complete our mission. We evaluate potential candidates based on their skills and support them throughout their time at Cloudflare.

The Order-to-Cash Accounting A/R Staff Role
This position is part of the Order-to-Cash Accounting A/R department, responsible for worldwide Billing and Accounts Receivable (A/R) functions. As a Chief Billing Operations Specialist, you will facilitate prompt, accurate, and complete billing, collection, and cash application of Cloudflare receivables. This role supports preparation of accurate financial statements, compliance with customer contracts, and optimization of cash flow.

Key Responsibilities
- Direct preparation and issuance of customer invoices to ensure compliance with contract terms
- Oversee response to billing and A/R inquiries, providing exemplary customer service both internally and externally
- Support Order-to-Cash Accounting team by running credit checks and monitoring credit worthiness of new and existing customers
- Participate in month-end close processes associated with Accounts Receivable to support timely and accurate preparation and delivery of financial statements
- Facilitate cash receipt and application processes to ensure prompt and accurate deposit of all funds and application to customer accounts
- Execute process for managing and refunding customer credit balances in a timely manner, partnering with Accounts Payable to escalate or resolve any A/R related unclaimed property issues
- Maintain customer account information within Billing System(s) to ensure up-to-date address, terms, tax, and contact information
- Collaborate with cross-functional teams on various systems projects including selection, implementation, and upgrades to A/R and Billing systems
- Execute policies and procedures for Billing and A/R, driving toward implementation of best practices and business process improvements
- Support overall organization's SOX compliance requirements through adherence to key controls and timely completion of reporting

Requirements
- Bachelor's degree required, with emphasis in Accounting or Finance preferred
- 2+ years of experience in Billing and A/R functions in a high volume environment
- Exposure to international operations preferred
- Experience participating in system evaluation and implementation preferred
- Effective written, verbal, and interpersonal communication skills at all levels of the organization
- Creative problem-solving skills coupled with good judgment
- Intermediate Microsoft office skills
- Ability to exercise sound judgment, provide leadership, and take initiative under minimal supervision
- Ability to plan, execute, and deliver on projects in a timely manner; plus the ability to multitask on varying projects and initiatives
- Very high attention to detail; organized and thorough with a desire for continuous improvement
- Stellar work ethic

Estimated Salary: $90,000 - $120,000 per year
Based on industry standards and location, this salary range reflects the level of expertise and responsibilities required for this position.

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