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Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas: DECSKILL TALENT : We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth. DECSKILL BOOST : Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations. DECSKILL CONNECT : Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value. At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress. We are looking for an Application Support Mission: The IT team supports our operational teams in providing our clients with the best quality of uninterrupted service - as a member of this team you are responsible for tackling open incidents and supports, and lead their resolution, in coordination with different application development teams and external parties. This involves working in shifts (7>16 and 9:30>18:30) as well as on-call support. Primary responsibilities will include : Incident / Support / Change Management, Investigation, Escalations, Incident Communication, Crisis calls, Managing backlog, Exchanging with other support teams and Producing activity reports on a production scope. Responsabilities: Incident Management. Problem Management. Change Management. Reporting. Crisis Communication. Requirements : ITIL Expert. Notions of Data Flows (MQ, CFT, API). Notions of Financial Knowledge. Plus Proactivity, pragmatic, curious and autonomous. Team spirit and good interpersonal skills. Good level of english. If you’re interested in this job, please send your CV to with reference “CA/AppSupport". Thank You