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Application Support
Há 2 dias
Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas: DECSKILL TALENT : We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients.
We collaborate with clients to drive innovation, ensuring project success and business growth.
Decskill boost
Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
Decskill connect
Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value. At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress. We are looking for an Application Support Responsabilities: Application Stability & Availability. Monitor and maintain the Application at the scope ensuring high availability and performance.
Actively collaborate in incident management (e.g, participate in Situation Rooms for P1/P2 INCs, RCA), problem resolution (identify incident trends & paricipate for definitve solutions). Also, ensure the implementation and compliance of ITIL Governance within IT Production (SLAs). Execute change requests and deployments following ITIL & DevOps tools and processess. Proactively identify and resolve technical issues to ensure smooth business operations.
Participate in on-call rotations and ensure 24/7 avilability for critical applications. Serve as a point of contact for the Development team, troubleshooting issues and coordinating fixes. Work closely with Scrum teams to design, deploy, and enhance systems. Implement upgrades, patches, and new functionalities while ensuring minimal impact on users.
Maintain and update technical documentation for processes, configurations, and troubleshooting guides. Share best practices and knowledge with the global support team to improve efficiency. Implement and optmize monitoring tools within produciton environment (e.g, Dynatrace). Collaborate with development and other relevant stakeholders (Centers of Expertise) to define effective observability and monitoring practices.
Act as a promoter for awareness of observability aiming the early detection and resolution of potential issues. Complete mandatory training for the proper functioning of IT Production area and the Company. Can carry out other activities, not previously specified, necessary for the pursuit of the objectives and the proper functioning of the Center of Expertise. Requirements : API, Application Servers & Kubernetes.
Java APP servers (RedHat Jboss EAP) and java knowledge (heap and thread dump anaiisys, performance optimization). OpenShift & Cloud (kubernetes). API gateway integration (Axway/APIGee). Dynatrace and other monitoring/observability tools (Jaeger, grafana, prometheus, ELK); CI/CD setup & optmization (GITLab, ArgoCD, Jenkins, Nexus Sonatype) Ansible and/or Terraform experience.
Relational DBs (MSSQL Server; Postgre). Scrum Framework. Good level of english. If you’re interested in this job, please send your CV to with reference “CA/ ApplicationSupport".
Thank You
