Senior Employee Relations Partner

Join to apply for the Senior Employee Relations Partner role at Cloudflare . About Us At Cloudflare, we are on a mission to help build a better Internet. Our global network powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. As a result, our customers see significant improvements in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. We are an equal opportunity employer committed to diversity and inclusion. Available Locations: Lisbon, Portugal or London, England About The Role The Employee Relations Team is a new Center of Excellence within the People Team, tasked with ensuring our organization’s treatment of every employee is fair, respectful, and consistent with Cloudflare's capabilities. In this role, you will report to the Senior Director, Employee Relations and support our People Team Business Partners (PTBPs). You will partner with key stakeholders across Cloudflare in various ways, including those listed below. What You’ll Do Operate as a trusted advisor, consulting with PTBPs and senior business leaders on complex organizational issues and challenging assumptions to create solutions that solve business problems. Conduct complex and thorough investigations into employee relations matters, providing fair and objective recommendations for resolution. Adhere to service level agreements for timely response and follow-up to issues, including appropriate use of the case management system, effective and thorough documentation and reporting, and all associated processes. Build, analyze, and maintain ER metrics and present data to People Team partners on a quarterly basis. Conduct in-depth root cause analysis of ER trends, presenting data‑driven stories in business language to influence talent decisions and advise on the productivity impact of attrition. Provide advice and guidance to managers in assigned business units to address employee performance issues, including the administration of the PIP or Package process. Partner with the Learning and Development Team to develop training workshops/classes/toolkits for leaders. Assist with the updating of Company policies and responding to inquiries and concerns. Lead and coordinate major global ER projects, requiring significant analysis and the development of innovative solutions that have a broad impact on the ER model and company policy. Partner cross‑functionally with key stakeholders, including Legal Compliance, Payroll, Benefits, and other departments to resolve employee issues in a timely manner. Who You Are You have served on a People/HR team for a minimum of 8 years, 6 of which have been in an Employee Relations capacity. You are motivated by cultivating company culture, building great businesses, and helping people do their best work. You possess strong knowledge of pertinent employment laws, as well as People Team management principles, practices, and procedures. You have outstanding judgment and the ability to balance the needs of the company, managers, and employees. You have a successful history of developing strong relationships and operating effectively through virtual support and in a distributed environment. You approach challenges with a solution‑focused mindset, viewing obstacles as opportunities for improvement and growth. You have experience designing and leading change strategies for complex initiatives, partnering with stakeholders to co‑create solutions and ensure buy‑in. You are strategic, have a keen business acumen, and a track record of partnering closely with business leaders. You can articulate how People Teams bring value to an organization. You are a trusted partner who leads with empathy, building strong relationships through exceptional written and verbal communication. Your high emotional intelligence allows you to navigate sensitive situations with understanding and professionalism. You devote time and attention to supporting our employees, fostering strong relationships, and sustaining the trust placed in you. You uphold the highest standards of integrity, communicating honestly, treating others with respect, and leading with dignity. What Makes Cloudflare Special Project Galileo: Since 2014, we have equipped more than 2,400 journalism and civil‑society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work. This technology is also used by Cloudflare’s enterprise customers at no cost. Athenian Project: Since 2017, we have provided services to more than 425 local‑government election websites in 33 states, ensuring the highest level of protection and reliability for free, so that constituents have access to election information and voter registration. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure, and privacy‑centric public DNS resolver. This service is available publicly for everyone to use with zero retention of client IP addresses. Eligibility This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Equal Opportunity Statement Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Referral Program Referrals increase your chances of interviewing at Cloudflare by 2x. #J-18808-Ljbffr