Application Support AS400

1 minuto atrás

setúbal, Portugal act digital EMEA - Alter Solutions Tempo inteiro

Main Tasks: • Provide L1/L2 support to application, system and batch related issues on the respective AS400 ( primary) , Unix/Windows (secondary) environments used by the different domains in Wealth Management • Monitor Production batches and infra components. • Ensure batch related issues are attended and resolved on time • Escalate timely to Head of APS on possible risks, escalation matters and management issues • Adhere to Service Level objective target and roadmap. • Review and create application Support knowledge articles. • Ensuring that all production deliverables are aligned with bank standards and best practices. • Identify and propose automation wherever possible to improve system availability, productivity, and performance Technical Skills: • AS400 and Unix troubleshooting skills • Strong knowledge on SQL queries, data analysis • Familiar with Production support tools like ServiceNow and JIRA is a plus • Core Banking (Olympic / Transact / others) • ITIL

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