Head of Product Operations

Head of Product Operations As a Head of Product Operations, you will be the driving force behind operational excellence, data‑driven decision‑making, and scalable product processes. You will partner closely with Product, Delivery, and Executive teams to enable clarity, create rhythm, and operationalize excellence across our product organization. This is a high‑impact, highly visible leadership role with the mandate to shape how we deliver value to customers and scale our business. Location : Remote within Spain or Portugal. Key Responsibilities Strategic Enablement: Define and execute the Product Operations charter to bring clarity, accountability, and rhythm to the product organization. Data Insight & Enablement: Establish a robust data foundation, design and implement KPIs, and leverage dashboards to drive insight and inform decisions at all levels. Operating Rhythm & Governance: Develop and standardize operating cadences, feedback loops, and governance models to ensure consistent delivery and continuous improvement. Process Leadership: Lead the design and rollout of product processes and systems, including discovery, launch, and end‑of‑life, ensuring seamless integration with PM and delivery teams. Innovation & Piloting: Pilot new frameworks and tools, such as product board usage models and beta/early adopter programs, to accelerate innovation and adoption. Cross‑Functional Collaboration: Act as a key partner to Product Management, Product Marketing, and Data teams, ensuring alignment and clarity on roles, responsibilities, and engagement models. What You’ll Achieve Build and scale a data‑driven product operations function from the ground up. Define and implement KPIs and reporting cadences that drive accountability and transparency. Lead the operationalization of excellence through standardized processes and continuous feedback. Shape the future of product delivery by piloting and scaling innovative programs and tools. What’s Not Included Direct coaching or training of Product Managers (this is the responsibility of their managers). Representing product at stakeholder meetings (handled by PM leadership). Qualifications About You Proven experience in senior product operations, product management, or related leadership roles. Strong track record of building and scaling operational frameworks in complex, fast‑paced environments. Deep expertise in data‑driven decision‑making, process optimization, and cross‑functional leadership. Exceptional communication, stakeholder management, and change leadership skills. Passion for operational excellence and a growth mindset. Embedded Behaviours One Team – foster collaboration and shared accountability across functions. Customer Centricity – prioritise customer outcomes in every decision. Continual Learning – embrace curiosity and growth. Standardised Scalability – build repeatable, scalable processes. Ongoing Innovation – drive continuous improvement and experimentation. Data‑Informed – make decisions grounded in insights and analytics. Leadership Expectations Lead with authenticity and integrity. Embrace constructive conflict and diverse perspectives. Deliver sustainable value through collaboration. Champion customer experience in every decision. Inspire accountability and empower others to grow. Background check This role may require background checks related to security clearance for customer projects and access to sensitive customer data. After accepting an offer, we may request background checks. Subject to applicable local laws, the checks may require disclosure of personal information including criminal record declaration, right to work, personal identification, and work history. We will handle all information in accordance with local privacy laws. Additional Information We are a people‑first community that nurtures all aspects of your working experience. With us, you’ll be surrounded by a high‑performance team that supports your authentic self and celebrates your uniqueness. We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities; it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated. We are reimagining how work makes people feel. What We Offer A culture built on trust and accountability – giving you freedom and autonomy to be successful and make an impact. Balance – with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits. Growth opportunities – we provide the tools and guidance required so that you can focus on what really matters to you and, ultimately, achieve your best work. Talented colleagues, role models and mentors – work, learn, and be inspired by some of the best talent in the software industry. A commitment to sustainability – with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme. A safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all. Equal Opportunity Statement Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We welcome and encourage people who are pregnant and/or parents‑to‑be to apply. We also welcome people with diverse backgrounds, ages, genders, sexual orientations, disabilities, and other characteristics. If you would like to know more about our commitment to diversity, visit our blogs. #J-18808-Ljbffr