IT Incident Manager
Há 5 dias
About the company: act digital is a global digital transformation consulting group. We have more than 5.000 employees worldwide, with offices in Brazil, the United States, Canada, France, Portugal, Germany, Poland, Spain, Belgium, Luxembourg, Morocco and Serbia. We support the world's largest groups across the entire digital product development lifecycle: from digital design to growth and scaling strategies, through software engineering, architecture definition, data engineering and data science solutions. We focus on accelerating the digital transformation of global leaders in their industry. Our group has experienced annual growth of more than 30% for 10 years. About the Position: To support and respond to our needs, we are now looking for an Incident Manager to join a dynamic team in the Porto/Lisbon area, under a hybrid arrangement. The IT Incident Manager oversees the full lifecycle of all incidents within the organisation, ensuring timely resolution and minimising service disruptions. The role includes coordinating with multiple IT teams, maintaining effective communication with stakeholders, and applying best practices to strengthen the incident management process. Responsible for overseeing the entire incident management process, ensuring incidents are efficiently handled, communicated and resolved. The role involves coordinating with IT teams, analysing incident trends, preparing reports, maintaining documentation, delivering training, conducting post-incident reviews, ensuring ITIL compliance, managing escalations, and promoting continuous improvement within the incident management function. What we are looking for? At lest 5 years of experience in a similar role; Degree in information technology, or a similar field; Proven experienced in Advanced Excel and Power BI; Strong understanding of ITIL principles and practices; Proven problem-solving skills and the ability to work under pressure; Familiarity with incident management tools and software like ServiceNow; ITIL certification is a plus; Good level of English (B2). Perks: Health insurance; Meal allowance card; Variable components ; Training hours; Other complementary benefits Join us and grow in a place where your talent is valued, your effort is recognized, and your future truly matters.
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IT Incident Manager
Há 7 dias
Porto, Portugal act digital Tempo inteiroAbout the company: act digital is a global digital transformation consulting group. We have more than 5.000 employees worldwide, with offices in Brazil, the United States, Canada, France, Portugal, Germany, Poland, Spain, Belgium, Luxembourg, Morocco and Serbia. We support the world's largest groups across the entire digital product development lifecycle:...
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IT Incident Manager
Há 7 dias
Porto, Portugal act digital Tempo inteiroAbout the company: act digital is a global digital transformation consulting group. We have more than 5.000 employees worldwide, with offices in Brazil, the United States, Canada, France, Portugal, Germany, Poland, Spain, Belgium, Luxembourg, Morocco and Serbia. We support the world's largest groups across the entire digital product development lifecycle:...
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IT Incident Manager
Há 7 dias
Porto, Portugal act digital Tempo inteiroAbout the company: act digital is a global digital transformation consulting group. We have more than 5.000 employees worldwide, with offices in Brazil, the United States, Canada, France, Portugal, Germany, Poland, Spain, Belgium, Luxembourg, Morocco and Serbia. We support the world's largest groups across the entire digital product development lifecycle:...
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It Incident Manager
59 minutos atrás
Porto, Portugal Dellent Tempo inteiroAbout the company: act digital is a global digital transformation consulting group. We have more than 5.000 employees worldwide, with offices in Brazil, the United States, Canada, France, Portugal, Germany, Poland, Spain, Belgium, Luxembourg, Morocco and Serbia. We support the world's largest groups across the entire digital product development lifecycle:...
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IT Incident Manager
Há 7 dias
Porto, Portugal act digital Tempo inteiroAbout the company: act digital is a global digital transformation consulting group. We have more than 5.000 employees worldwide, with offices in Brazil, the United States, Canada, France, Portugal, Germany, Poland, Spain, Belgium, Luxembourg, Morocco and Serbia. We support the world's largest groups across the entire digital product development lifecycle:...
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IT Incident Manager
Há 7 dias
Porto, Portugal act digital Tempo inteiroAbout the company: act digital is a global digital transformation consulting group. We have more than 5.000 employees worldwide, with offices in Brazil, the United States, Canada, France, Portugal, Germany, Poland, Spain, Belgium, Luxembourg, Morocco and Serbia. We support the world's largest groups across the entire digital product development lifecycle:...
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IT Incident Manager
Há 6 dias
Porto, Portugal act digital Tempo inteiroAbout the company: act digital is a global digital transformation consulting group. We have more than 5.000 employees worldwide, with offices in Brazil, the United States, Canada, France, Portugal, Germany, Poland, Spain, Belgium, Luxembourg, Morocco and Serbia. We support the world's largest groups across the entire digital product development lifecycle:...
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It incident manager
Há 2 dias
Porto, Portugal Act Digital Tempo inteiroAbout the company: act digital is a global digital transformation consulting group. We have more than 5.000 employees worldwide, with offices in Brazil, the United States, Canada, France, Portugal, Germany, Poland, Spain, Belgium, Luxembourg, Morocco and Serbia. We support the world's largest groups across the entire digital product development lifecycle:...
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IT Incident Manager
4 semanas atrás
Porto, Portugal Decskill Tempo inteiroGet AI-powered advice on this job and more exclusive features. Direct message the job poster from Decskill Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and...
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IT Incident Manager
2 semanas atrás
porto, Portugal Decskill Tempo inteiroDecskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in...
