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Job Summary Install Werfen Middleware and clinical IT products and implement those solutions across all business units within Werfen Spain and Portugal. Work with the Werfen IT Product Managers to create, manage, support and deploy IT project plans. Train customers and other Werfen employees, when necessary, in all Middleware IT products available from Werfen. Key Accountabilities - Knowledge of workflows in clinical analysis laboratories and mainly in Coagulation, Hemostasis, Autoimmunity and ACDx - Installation of Werfen Secure Network Solutions, liaising with relevant Werfen and customer staff as needed to progress projects all the way from design through to installation. - Ensure implementation are in compliance with company policies and best practices. - Ensure customer satisfaction on services. - Review implementation success KPIs - Maintain accurate and up to date customer and system information. Maintain the IT products database and provide appropriate input to the CRM Fiori. - Ensure that updated, relevant and sufficient technical documentation of customer implementation is available to the IT Product Support and Help-Line Staff. - Support Help-Line Staff, IT Product Support and escalated customer calls in incidences and doubts of the product platforms - Liaise frequently with the Coagulation, Acute Care and Autoimmune/Infectious Disease Sales Application Specialists to ensure a smooth and free flow of information horizontally. - Liaise, as required, with suppliers of host computer systems and non-Werfen analyzers to ensure smooth implementation of Werfen IT product installations. - Keep trained in product platforms and technology. - Other duties as assigned by the people manager. - Ensure adoption of Quality and Regulatory policies. - Adopts the Corporate Ethic Code Networking/Key relationships To be determined based on department needs, to include interactions with groups such as: IT Product Managers, Business Units Managers, Sales Applications Specialists, Key Accounts Managers, Area Managers, IT Product Support and Helpline Staff and Clinical Software. Minimum Knowledge & Experience required for the position: o Education. Must be a Graduate / Bachelor’s Degree in one of the following: Information and Technology, Computer Science, Telecommunications or similar. o Experience. experience in IT Project deployment Additional skills/Knowledge: o Knowledge regarding clinic laboratory organization or specific clinical areas o VMWare Administration Certification or experience in Virtual Machines Admin. o Knowledge and experience in Operating Systems Administration o Oracle Administration Certification or experience in Database Administration o WildFly Administration Certification or experience in Applications Servers Administration o HL7 Protocol Certification or experience in communications Protocols o Knowledge of interoperability platforms. Especially Mirth. o Knowledge of BI Tools. Especially QlikView. o Language fluency: i Fluent English is highly recommended both oral & written. ii Spanish / Portuguese Skills & Capabilities: The ideal candidate for this position will exhibit the following skills and competencies: o Ability to work effectively under pressure and as part of a team. o Good communication skills o Time management skills o High degree of autonomy and proactivity o Understands information systems & business flows. o It’s able to combine flexible and open-minded attitude, with the ability to influence and impact in the organization. o Oriented both to results and to build meaningful relationships. o It’s oriented to customer needs. o Strong Analytical Skills o Positive and Helpful attitude Travel requirements: 50% - 60% of time. Individual Contributor Core Competencies: Managing Work Effectively managing one’s time and resources to ensure that work is completed efficiently. Emotional Intelligence Essentials Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results. Building Partnerships Developing and leveraging relationships within and across work groups, including cross-functional groups, to achieve results. Decision Making Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences. Continuous Improvement Originating action to improve existing conditions and processes; identifying improvementopportunities, generating ideas and implementing solutions. Continuous Learning Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
