Costumer Services Professional

**Costumer Services Professional - French Speaker (M/F/d)**

**Siemens Global Business Services (GBS)** enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our goal is to optimize processes and provide services driven by expertise, in areas such as business administration, human resources, supply chain management, sales, marketing, and engineering. Through innovation and digitalization, we facilitate the achievement of a successful and sustainable transformation.

In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries.

Our **Opportunity-to-Cash** business line provides a variety of transactional and digital services - from lead generation to the collection of incoming payments. We also provide services related to Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and much more

**Are you ready to be part of the change? Come join us**

**Your mission will be**
- Collaborate with the sales team to review and understand customer requirements and contract terms;
- Prepare and review sales contracts, ensuring compliance with company policies and legal requirements;
- Monitor contract performance and compliance throughout the contract lifecycle, create reports, and initiate actions in case of deviations;
- Coordinate with internal departments, such as finance and operations, to ensure timely invoicing and delivery of goods or services as per contract terms;
- Provide support and guidance to the sales team regarding contract-related matters;
- Identify opportunities for process improvements and recommend enhancements to optimize the contract administration process.

**We are looking for someone with**
- Bachelor’s or Master’s degree in Business, Finance or a similar field;
- Proven experience as a Contract Administrator or similar role will be a plus;
- Strong understanding of contract management principles;
- Fluent writing and speaking, in French and English (both languages mandatory);
- Excellent negotiation and communication skills, both written and verbal;
- Exceptional attention to detail and accuracy;
- Ability to prioritize and manage multiple contracts and tasks simultaneously;
- Ability to work independently and collaborate effectively with cross-functional teams;
- Strong problem-solving and analytical skills;
- Strong presentation skills, with experience in delivering presentations to stakeholders;
- Flexibility and availability to travel, if needed.

**What you can expect from us**

A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.

In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

**What makes us proud as an employer**:

- Merco - Companies and Leaders with the Best Reputation in Portugal (#1 Technology/Manufacturing);
- Forbes - World’s Best Employers (#1 Engineering & Manufacturing);
- LinkedIn - LinkedIn Top Companies (#2);
- OnStrategy - REPSCORE 2024: Brands’ Reputation in Portugal (#1 Engineering & Electronic Services);
- Fortune - World’s Most Admired Companies (#1 Industrial Machinery);
- SSON - Top 20 most admired Shared Services Organizations and Global Business Services in 2024.

Please attach your CV in English.

**#Siemens #PeopleAtSiemens #GBSpartnerofchoice**

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