Local IT Specialist

**Forvia, a sustainable mobility technology leader**:
We pioneer technology for mobility experience that matter to people.

**Your mission, roles and responsibilities**:
Our Local IT Department is looking for a** IT Specialist** to be based in **Santa Maria da Feira (Portugal).**

**Main Responsibilities**:

- Provide first-level support for IT incidents and user requests, leveraging corporate tools and systems;
- Escalate issues appropriately to Level 2 or Level 3 support teams when necessary;
- Perform routine server monitoring, daily meeting rooms checklist, disk space management, and operating system patching;
- Diagnose and resolve basic hardware issues, including replacement of components;
- Support users on Microsoft Office and general PC issues, escalated through the internal service desk system;
- Collaborate with other IT team members globally to deliver effective solutions;
- Keep IT management informed of local activities, changes, and system status;
- Create and manage incident and service request tickets using internal service desk system;
- Perform desktop/laptop setup, configuration, and deployment for GBS employees;
- Troubleshoot and resolve basic network connectivity issues in coordination with global infrastructure teams;
- Monitor system backups and ensure they are functioning correctly;
- Support the implementation of corporate IT projects within the GBS scope;
- Identify and implement continuous improvements in local IT services and tools;
- Coordinate user training and documentation when necessary, ensuring user ownership of systems;
- Ensure compliance with IT standards and policies, including hardware, software, security, licensing, and inventory management;

**Your profile and competencies to succeed**:

- Associate degree in Information Technology, equivalent certifications, or 3+ years of experience in a similar IT support role;
- Experience: Good understanding of incident management and escalation processes;
- Familiarity with Microsoft Operating Systems (Windows 10, Windows Server 2012/2016);
- Experience with Microsoft Office 2016 and Office 365;
- Knowledge of PC hardware, peripherals, and basic server components;
- Basic networking troubleshooting skills;
- Strong attention to detail and ability to follow IT procedures;
- Excellent communication and interpersonal skills for working in a multicultural, corporate environment;
- Customer service mindset and proactive problem-solving approach;
- Experience working in shared service or corporate environments is a plus.

**What we can do for you**:

- At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
- We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.
- We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.
- We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world)
- We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans.
- Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy.

**Why join us**:
FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.

With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.

In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.

As technological innovation and