Customer Success Specialist

1 semana atrás

Porto, Portugal Winalist Tempo inteiro

Winalist is the leading platform for booking wine experiences in Europe. On the platform, travelers from all over the world can easily book a visit to cellars in Champagne, a tasting workshop in Burgundy, a stroll through the vineyards in Bordeaux, etc.

Today Winalist has more than 1200 wineries registered on the platform and offers more than 1500 experiences in France, Italy, Spain and Portugal.
We are looking for new talents to help us build the next leader in wine tourism.

**Job description**:
**Customer Relationship Management**:

- Serve as the primary point of contact for Winalist’s users, including customers and partner wineries.
- Assist customers with bookings, inquiries, and post-experience follow-ups to ensure seamless service.
- Support winery partners in using Winalist’s platform, helping them optimize their listings and manage bookings effectively.

**Issue Resolution & Support**:

- Address and resolve customer and partner issues promptly and professionally.
- Collaborate with internal teams to troubleshoot and escalate technical or operational problems as needed.

**Feedback Collection & Process Improvement**:

- Gather feedback from customers and partners to understand their needs and pain points.
- Share insights with the product and development teams to improve the platform and user experience.
- Develop and implement processes to streamline customer support and partner success.

**Upselling & Retention**:

- Identify opportunities to upsell additional features or services to partners.
- Foster strong relationships to increase retention and loyalty among customers and partners.

**Profile**:

- Experience in customer success or similar role, preferably in the travel, hospitality, or lifestyle sectors.
- Languages**:Fluent in French** ; knowledge of additional languages is a plus.
- Proficiency in CRM tools (e.g., HubSpot, Salesforce) and support platforms (e.g., Zendesk, Intercom).
- Strong problem-solving abilities with a focus on customer satisfaction.
- Customer-first attitude with a proactive and empathetic approach.

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