Technical Support

Há 21 horas

Setúbal, Portugal Great Lab Technology Ltd Tempo inteiro

**Job description**

**Location**: Portugal (Ideally near Setubal)

**Job Type**: Hybrid with On-site Client Visits

**Travel Required**: UK, USA, Europe (Tradeshows & Events)

**Salary**: Competitive, based on experience

**Start Date**: ASAP

**About Us**

We’re building cutting-edge software that powers dental labs and clinics—simplifying operations, supporting growth, and creating joyful user experiences. As we grow our presence across the UK and internationally, we’re looking for a confident, tech-savvy, and people-loving **Technical Support & Sales Rep** to join our team.

**Your Role**

This is a dynamic hybrid role that blends technical support with sales engagement. You’ll be the friendly face and voice of our brand—on camera, in-person, and online. From answering support tickets to running live product demos and attending global tradeshows, your job is to delight and support customers while helping convert prospects into happy users.

**Responsibilities**
- Deliver **world-class technical support** to users via Zendesk, Intercom, or similar platforms
- Produce **video tutorials and walkthroughs** (camera-facing, clear speaking skills essential)
- Host **live demos** and explain product features with charm and clarity
- Travel to **client sites across the UK** (particularly around Manchester)
- Attend **international tradeshows** (UK, USA, Europe) as a brand ambassador
- Collaborate with the sales and product team to improve user onboarding and training
- Contribute to help center content and knowledge base articles
- Act as a trusted advisor—identify ways to add value and make customers smile

**Requirements**:

- Based in Portugal, ideally **near Setubal**:

- **Drivers license & car** (you’ll be visiting clients)
- **2-week onboarding in Setubal**:

- Prior experience in **software support** or SaaS environments
- Excellent written and verbal English communication
- Comfortable being **on-camera for video tutorials** and live demos.
- Skilled in using **CRMs**, **support ticket systems**, and help desk tools
- Strong problem-solving mindset with a customer-first attitude
- Outgoing, **bubbly personality**—a people person who makes others feel comfortable
- Bonus: Some understanding of the **dental industry** or dental lab workflows

**What We Offer**
- A fast-growing, mission-driven company in the dental tech space
- Opportunity to shape a key customer-facing role with autonomy
- International travel and career growth opportunities
- Friendly, supportive team and hybrid working flexibility
- All-expenses-paid onboarding in sunny Portugal
- Opportunity to earn up to £35k On Target Earnings (OTE)

**Ready to bring your energy, charm, and tech-savviness to a growing dental SaaS company?**

Pay: €26,000.00 per year

**Schedule**: Monday to Friday

**Work Location**: Remote

Pay: 26,000.00€ per year

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