IT Consultant Loyalty

Metyis is growing We are looking for an IT Consultant Loyalty with minimum 3 years of relevant experience for a full-time position to join our Technology team at our Digital Campus in Porto.

**Who we are**:
We are Metyis, a forward-thinking, global company that develops and delivers solutions around Big Data, Digital Commerce, Marketing and Design and provides Advisory services. We have offices in 15 locations with a talent pool of 1000+ employees and more than 50 nationalities, dedicated to creating long-lasting impact and growth for our business partners and clients.

Together with HUGO BOSS, our esteemed business partner, we have embarked on a joint venture and created the HUGO BOSS Digital Campus, dedicated to increasing the data analytics, eCommerce and technology capabilities of the company and boosting digital sales. The HUGO BOSS Digital Campus employees will help create a state-of-the-art data architecture infrastructure, advanced business analytics, and the development and enhancement of HUGO BOSS’ eCommerce platform and services.

This collaborative environment will provide the capabilities required for HUGO BOSS to maximise data usage and support its growth trajectory towards becoming the leading premium tech-driven fashion platform worldwide.

**What we offer**:

- Develop your professional career working with one of the major brands in the fashion industry
- Opportunity to accelerate the pace of digitalization & eCommerce growth through advanced technology, business intelligence, and analytics
- Driving high-impact insights enhances decision-making across the entire organization
- Driving brand equity and digital sales through enhanced digital experiences
- Interaction with senior business and eCommerce leaders regularly to drive their business toward impactful change
- Become part of a fast-growing international and diverse team

**What you'll do**:
As IT Consultant Loyalty, you will be part of HUGO BOSS’ vision to become the leading premium tech-driven fashion platform worldwide. You will share the IT ownership of Loyalty together with the existing team, with the clear objective to provide the most desirable and personalized loyalty program and experiences for our customers.

As IT Consultant Loyalty you know our HUGO BOSS loyalty engine processes and functionalities best. You analyse business loyalty requirements, design IT processes and understand the integration patterns of our new loyalty engine into our HUGO BOSS ecosystem.

If you believe in the value of customer experience, power of data and technology, join our team and take on the following responsibilities:
General Responsibilities:

- Act as a trusted IT consultant and point of contact for all Loyalty-related topics across multiple projects and stakeholders
- Collaborate closely with IT and business colleagues to clarify technical topics, acting as translator between business needs and IT capabilities
- Define, consult and support on loyalty and reward processes within the HUGO BOSS IT landscape, including web 2.0 and web 3.0-based initiatives
- Act as the technical consultant in collaboration with external vendors for continued technical support, issue tracking and functional updates.

Detailed responsibilities:

- Set up and configure the loyalty engine, ensuring full technical compatibility with the existing architecture
- Know best the technical capabilities and limitations of our loyalty engine and integrations to assess the feasibility of new business requirements and manage their technical implementation you co-design consistent technical integration concepts and coordinate successful implementation.
- Perform end-to-end testing to validate system functionality and performance
- You enable successful global rollouts worldwide of the new Loyalty program
- Strong commitment to producing clear, well-structured, and coherent documentation, ensuring alignment across teams and supporting the scalability and maintainability of our technology solutions.

**What you’ll bring**:

- Strong knowledge and passion for customer loyalty and customer experience
- Ideally, experience with loyalty management platforms and reward systems
- Strong communication skills and analytical thinking
- Project management expertise, especially in technology and digital transformation environments
- Minimum of 3 years of relevant experience in IT consulting or similar technical role
- Degree in Business Informatics, Business Economics, Information Systems, or related field
- Fluent in English, both written and spoken