Subject Matter Expert for Gaming Company

Há 2 dias

Lisboa, Portugal TP Portugal Tempo inteiro

What you can expect- Do you like to help people develop their skills and achieve the best results possible? Are you analytical and keen on finding the root cause of technical issues?- Then you are the Subject Matter Expert that we are looking for-
- What you'll do- Maintain and develop product knowledge by providing support to agents, including floor walking, live listening and side by side coaching;
- Identifying and suggesting improvement opportunities;
- Creating reports based in your findings;
- Providing feedback to CSRs (aligned with the Supervisors) and identifying training needs with the Trainer.- What you'll need- Fluency in German (Native level);
- Fluency in English (C1 level);
- Solid experience in contact center, understands contact center business and trends;
- Experience or interest in gaming sector;
- Working knowledge of Microsoft Office Suite (Excel, Word, Power Point);
- Achievement oriented and customer oriented;
- Good communication skills;
- Diversity orientation and judgement capability.-
- **Please note that we will only consider CV if submitted in English.**-
- Benefits- Excellent work opportunity in a dynamic leading multinational company;
- Investment in training and personal development;
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
- Health Insurance;
- Free Portuguese and other language courses, sport activities and organized events;
- Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.-
- Teleperformance Portugal-
- TP Portugal is **one of the 25 best companies to work for in Europe, according to Great Place to Work®. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine**- With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.- TP Portugal continues to grow. Join our team and find your place at TP

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