Customer Success Manager

**Company Description**

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

We are looking for a passionate and proactive **Customer Success Manager (CSM)** to join our dynamic **Source-to-Contract (S2C)** Customer Experience team. In this role, you will be the trusted advisor to our S2C customers, driving satisfaction, adoption, and long-term value realization from our Source-to-Contract solution. You’ll work closely with clients across various industries, helping them achieve their business goals through strategic advice, best-practice guidance, and a deep understanding of their needs.

This is a high-impact role where you’ll manage all aspects of the customer lifecycle ensuring a seamless and value-driven customer experience. You can work from anywhere inside of Portugal or Poland.

This is a high-impact role where you will oversee the entire customer lifecycle, ensuring a seamless, value-driven experience at every stage. **It also offers full flexibility to work remotely from anywhere within Portugal or Poland.**

**What will you do**

- **Own the Customer Journey**: Design and execute tailored customer success plans (CSPs) that align with each client’s strategic goals and drive measurable outcomes.
- **Drive Value Realization**: Help customers unlock the full potential of our solutions by promoting feature adoption, usage expansion, and digital maturity.
- **Be the Voice of the Customer**: Gather and analyze feedback to advocate for customer needs internally and influence product and service improvements.
- **Lead Strategic Conversations**: Conduct regular business reviews with C-level executives and key stakeholders to assess progress, identify opportunities, and align on future goals.
- **Enable Change Management**: Guide customers through change initiatives, challenging them to adopt best practices and innovative approaches.
- **Identify Growth Opportunities**: Collaborate with Account Managers to uncover and drive upsell and cross-sell opportunities.
- **Resolve Issues Proactively**: Act as the primary point of contact for escalations, ensuring swift resolution and continuous improvement.
- **Collaborate Cross-Functionally**: Work closely with Sales, Product, Support, and Professional Services to deliver a seamless customer experience.

**Qualifications**

- Proven experience in a **Customer Success, Account Management, or SaaS** client-facing role**.**
- **Fluent in English and Spanish** (verbal and written) - additional languages (e.g., French) are a plus.
- Bachelor’s or Master’s degree in **Business, Supply Chain, Procurement, Economics, or a related field** is preferred.
- Possesses knowledge of Procurement/Sourcing (Source-to-Contract (S2C), Procure-to-Pay (P2P), Source-to-Pay (S2P)) or demonstrates a strong interest in learning about these areas.
- Strong relationship-building skills with a high emotional IQ and a customer-first mindset.
- Ability to lead through influence, build trust, and drive change across diverse stakeholders.
- Excellent communication and presentation skills, with the ability to engage senior executives and cross-functional teams.
- Analytical mindset with the ability to interpret data, identify trends, and translate insights into actionable strategies.
- Proficiency in tools such as **Microsoft Office (Excel, PowerPoint)** and familiarity with customer engagement platforms.
- Self-driven, adaptable, and comfortable working both independently and collaboratively in a fast-paced environment.

**Additional Information**

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities.

**Grow with us**

At Unit4, we offer:

- A culture built on trust - giving you the freedom and autonomy to be successful;
- Balance - with our uncapped time off policy, remote working opportunities, and Global Wellbeing Days when the whole company can switch off and prioritize well-being;
- Talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry;
- A commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet;
- A safe and inclusive working environment - supported by our E