Product Manager

At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, _now_ is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

**What You'll Be Doing**:
Product Managers work closely with engineers, product managers and designers to do whatever it takes to ensure we're constantly improving our product. Along the way, you will be exposed to all facets of product development, from writing feature specs and creating wireframes, to prioritizing implementation work and QA'ing new releases.

In the Artificial Intelligence area, you will be a key asset in the delivery of Talkdesk automation product strategy to the contact center market and you are working with teams playing with cutting edge AI/ML prototypes and features. If the idea of working with a diverse, intellectually stimulating and dynamic team using NLP, Deep learning, Self-learning algorithms and Large Big data sets excites you, the AI unit has simply been made for you. Our customers and their customers will remember you every single day when they seamlessly interact with our AI-fueled product.

**Responsibilities**:

- Build business cases and define requirements/wireframes for new feature enhancements, products, and services
- Capture, analyze, leverage and share customer insights
- Digging into product analytics and making data-driven suggestions for product improvements and tests
- Creating and implementing QA test plans for pre
- and post-launch features
- Triaging bugs and feature requests

**Requirements**:

- Bachelor's degree in Engineering, Business, or related field/experience
- 3+ years of previous experience as a project manager, product manager, business / data analyst, management consultant or similar role
- Previous hands-on or project experience in data-driven departments ranging from data engineering to business, data analytics and data science (plus)
- Excellent verbal and written communication skills
- Experience with Agile methodologies
- Proven ability to take initiative, use consultative skills and build strong, productive relationships
- Skilled in plan creation, and documentation practices

**_The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status._**: