Customer Care Specialist
Há 2 dias
We are looking for Customer Care Specialists for one of the leading global information technology consulting and business process services company based in Porto, Portugal.
As a Customer Care Specialist, you will be responsible with the following:
- Log incidents accurately and document all call information according to standard operating procedures
- Implement knowledge acquired during training to research, identify, escalate and resolve consumer queries and complaints
- Ensure adherence to rules to resolve query and ensure standard operating procedure is followed
- Keep all company information which includes customer information confidential and secured
- Ensure compliance to all company policies and procedures
**Requirements**:
- 0-6 years of contact center experience
- Fluent English and B2 Level Dutch or Norwegian
- Good written and verbal skills
- Quick learner, patient, customer centric and pay attention to details
- Excellent data entry, typing skills and understanding of call center environment
- Basic knowledge of MS Office Tools: Word, Excel & Outlook
- Ability to de-escalate calls and handle high profile escalations We offer:
- Determined 1-year contract with the possibility of extension
- Fantastic opportunity to work and develop your career in one of the leading international outsourcing companies in a unique and fast-paced working environment
- Professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills)
- Attractive compensation and employer-provided relocation package.
- Modern, spacious office with good connection to the city centre (metro) and necessary infrastructure around.
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: 1,300.00€ - 1,600.00€ per month
Ability to commute/relocate:
- Porto, Distrito do Porto: Reliably commute or planning to relocate before starting work (required)
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