Process Mapping

**Position Summary**

Location: Braga/Lisbon (Portugal)

Company: Nestlé Business Services (NBS)

Full-time/Hybrid mode

Fluent in English

**About us**

**Nestlé Business Services (NBS)** is at the heart of the **Nestlé Group**. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

**If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS**

**At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.**

**Position Summary**

As a Process Mapping & Improvement Expert, your role will involve leading Process Mapping & Improvement initiatives, including supporting clients to identify focus areas for improvement. You'll be managing continuous improvement projects within the organization, with a consistent focus on simplifying, standardizing, and digitalizing activities for enhanced operational efficiency.

**A day in the life of...**

• Understanding and addressing client needs effectively.
• Leveraging our team's expertise in driving process simplification & improvement, utilizing Continuous Improvement Methods & Tools (namely Lean and BPM) to their maximum potential.
• Dedication to optimizing workflows based on the specific requirements of each Client, with an unwavering commitment to simplifying, streamlining, digitizing, and standardizing activities for maximum efficiency.
• Process Mapping (AS IS and TO BE)
• Conducting meetings to identify gaps and opportunities for process improvement
• Knowledge in solutions focused on: productivity, digitalization of services and automation of repetitive processes
• Management and leadership in projects and indicators of continuous improvement
• Waste reduction using Lean methodology

***What will make you successful**

• Mandatory background in Finance
• Practical BPMn experience (Business Process Model and Notation) with tools such as Bizagi, Visio, or similar
• Ability to prepare project documentation using Microsoft Office tools skills (Word, Excel, Power Point, etc).
• Ability to lead Projects, namely task planning, managing progress, removing barriers, managing change requests, resolving conflicts and building consensus
• Ability to Identify and Solve Pain Point Root Causes in Processes and establish Improvement Opportunities.
• Consolidated experience in Mapping, Redesigning Processes, with Productivity and/or Business Value tangible gains
• Strong Organization and Workshop Facilitation skills
• Effective Communication Skills
• Minimum of 3 years of experience with Continuous Improvement / Lean / DMAIC projects.

**What we offer**

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

• Development of expertise in Nestlé’s Shared Services Business
• Immersion in a culturally diverse team
• Local and international exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal allowance card
• Flex Benefits - at NBS you can choose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office
• Shop with special discounts for employees
• Company equipment according to professional needs
• Medical support available at the office (in Lisbon)
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities for international career