IT Service Owner

Há 3 dias

Lisboa, Portugal HAYS Tempo inteiro

**Your New Company**

You will be joining a global leading company in the pharmaceutical sector, renowned for its commitment to innovation and patient care.

**Your New Role**

As an IT Service Owner, you will oversee the IT architecture for pharmaceutical systems, ensuring high-quality service delivery, compliance, and performance, while collaborating with Regulatory Information Management, managing vendors, and driving service improvements using best practices.

**Responsibilities**
- Define, develop, and maintain IT architecture, ensuring alignment with IT standards and business goals.
- Oversee high-quality IT service delivery for pharmaceutical systems, focusing on performance and compliance.
- Collaborate with Regulatory Information Management to meet business service expectations.
- Manage vendor relationships and SLAs, coordinating service transitions and release management.
- Track and report IT performance metrics, addressing risks and resolving escalations as needed.
- Drive service improvements using best practices (e.g., ITIL, COBIT, Lean Six Sigma) while managing budgets effectively.

**Requirements**:

- Bachelor's degree in computer science, information systems, business administration, or related field.
- Proven track record in IT service management within complex organisations, with expertise in Global Regulatory Affairs platforms for registration, document, and submission management.
- Experience in data and content migration for Regulatory Information Management (RIM) systems, with strong configuration management skills.
- Familiarity with RIM processes and global regulations (e.g., xEVMPD), along with experience managing GxP systems.
- Solid knowledge of multiple RIM technologies (e.g., Veeva Vault, Aris Global, Documentum) and industry trends. Certification in ITIL, COBIT, or similar frameworks is a plus.
- Excellent communication and influencing skills for working with cross-functional teams and stakeholders in dynamic environments.
- Fluent in business English; German is a plus.

**What You'll Get in Return**
- Opportunity to participate in highly recognised projects.
- Integration into a dynamic team.
- Career development and growth opportunities.
- Hybrid work model (2 days at the office).

**Next steps

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