Quality Assurance Assistant Manager

Há 5 dias

Lisboa, Portugal TP Portugal Tempo inteiro

What you can expect
- Are you focused on continuous improvement and standardization of working procedures? Are you analytical and keen on finding the root cause of performance issues? Do you like to help people and projects develop their skills and achieve the best results possible?
- Then you are the Quality Assurance Assistant Manager that we are looking for

What you'll do
- Support all projects in Quality matters;
- Assist in developing and maintaining QA policies, procedures, and standards;
- Support the development and execution of ongoing training programs to enhance the expertise and skills of the Quality department;
- Conduct skills assessments and develop personalized plans to upgrade the skill sets of team members;
- Provide training in data analytics, including tools for business intelligence and statistical analysis;
- Invest in the development of advanced analytical skills within the team, focusing on data interpretation, problem-solving, and decision-making;
- Analyze quality metrics and prepare reports for management;
- Collaborate with cross-functional teams to resolve quality issues;
- Support continuous improvement initiatives and root cause analysis.

What you'll need
- Fluency in English (C1 level);
- Strong background in quality management and continuous improvement processes;
- Proven experience in developing and delivering training programs within a Quality department;
- Expertise in business analytics and data-driven decision-making;
- Proficiency in analytical tools such as statistical software, business intelligence platforms, and data visualization tools;
- Strong communication and interpersonal skills, with the ability to mentor and guide team members;
- Ability to work collaboratively with leadership and other departments to align strategic initiatives.

**Benefits**:

- Excellent work opportunity in a dynamic leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Investment in training and personal development;
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
- Health Insurance;
- Free Portuguese and other language courses, sport activities and organized events;
- Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.

Teleperformance Portugal
- TP Portugal is **one of the 25 best companies to work for in Europe, according to Great Place to Work®. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine**
- With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.
- TP Portugal continues to grow. Join our team and find your place at TP

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