Operations Customer Expert

Há 7 dias

Lisboa, Portugal Speakit jobs Tempo inteiro

The Job: Operations Customer Expert - Dutch Speakers
- Serving customers in inbound and outbound contacts through voice or digital platforms, identifying,

understanding and responding promptly to their specific needs and expectations.
- Using all available skills and information to obtain First Contact Resolution and prevent customers from calling more than once to resolve their issue.
- Being the ambassador and have specialized knowledge of the products, sustainability services and

commitments, continuously learns and takes advantage of new knowledge and skills in his own work.
- Creating sales and customer retention opportunities between outbound and inbound contacts, influencing the

mix of coffee, high value customers, size or order value through genuine interest in customers and their habits, taking advantage of relevant offers.

Working hours:
40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to

Sunday from 07:00 to 19:00.

**Salary**:
1,309.00 €

Extras:
100 € monthly performance bonus

2500 € signing/loyalty bonus (50% after signing the contract, 50% after 6 months)

STARTING DATE: 24/02

Pay: 1,305.00€ per month

Expected Start Date: 24/02/2025

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