Content Reviewer

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Role Details:

- Review, classify and/or remove content according to client guidelines, using specific tools and channels;
- Understand and remain updated on changing client policies and guidelines;
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team;
- Serve as an advocate for the user community;
- Participate in process improvement initiatives that improve quality and efficiency of work;
- Participate in continuous training programs and workgroup discussions for optimal development in the role;
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
- *ICEG, France, Belgium, Luxembourg, Austria, and Germany: Promotions will be handled in accordance with local labor laws and works council agreements, where applicable)._

**Priority Skill**

Analytical Thinking

Basic Qualifications/Skills Needed:

- Slovenian level C1 or above
- English level B2 or above

Strong coping, emotional resilience, and stress-management skills

Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

Strong attention to detail

Comfort synthesizing and analyzing information from multiple streams

Strong critical thinking and decision-making skills

Deep familiarity and passion for the internet, internet platforms, and internet culture

High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported

Ability to work well individually and as part of a team

Ability to work differing rotations/shifts and non-standard work hours

Flexibility in meeting changing business needs in a fast-paced environment

Commitment to quality, efficiency, and effectiveness

Previous business process outsourcing, customer service, or content moderation experience is a plus

Valid Work Permit;
Completed Compulsory Education (Minimum required);
Having over 18 years of age;
Availability to work in rotative shifts, on weekends and holidays.

What we offer:

- Integration in a solid and prestigious multinational company, leader in its sector;
- Possibility of joining a dynamic team with a high potential, contractual conditions matching your proven experience and career development opportunities.