Senior Specialist Sales Operations

As a Sales Operations Specialist, your primary duty is to deliver exceptional customer service and sales support. In addition, you will attend customer meetings and calls while providing operational support. Moreover, you would have the chance to continuously enhance processes by working with cross-functional resources at different organizational level.

In your new role you will

• Be the **first point of contact **for **customer requests **and escalate autonomously
• **Attend customer meetings/calls **to discuss topics, **review service **levels and **build relationships**:

• **Prepare commercial offers **with support from Business Unit and Account Manager
• **Support Account Manager **with **RFQ data verification, sales forecast **updates and **VPA tracking**:

• Process sample requests and support data entry into CRM Dynamics
• Conduct **simple analysis, update reports **and **create credit/debit notes **in ERP system
• **Prepare data **for **Volume Price Agreements **(VPA), t **rack VPA fulfillment, adjust backlog for new pricing**:

• **Send documents to customers on PCN/PD **and **track open action items **Basic lead enrichment activity which includes verifying contact information and opportunities in Sales, Marketing and Distribution (SMD)

You have a passion for sales operations and are not afraid to initiate relationships with new contacts. You have a structured, self-driven working style and a strong business mindset. You keep the big picture in mind and enjoy taking the initiative. Moreover, your team player attitude gives you the ability to motivate and inspire your team.

You are best equipped for this task if you have

• A **University/College degree **is mandatory
• At least **2 years of experience **in a **customer support role **, ideally in sales support
• Service-oriented attitude, **good interpersonal **and **communication skills**:

• Capacity to plan work based on general guidelines and good decision-making capacity within the standardized processes
• Fluency in **English **and **Spanish**

**Please send us your CV in English

**Contact**

Diogo Venâncio, LinkedIn

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Infineon Technologies Business Solutions is a vibrant global hub, driven by diverse talents and an operational culture of excellence, in a privileged geographic location. The team of more than 25 nationalities works together in a dynamic, diverse and inclusive environment. We lead innovation and digital transformation, shaping the future of Infineon Technologies. At the heart of everything we do, people matter most. Our ultimate goal is to craft a unique experience for both our customers and employees.

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