Helpdesk Technician

Drawing from an international network of credentialed providers and professionals, Workplace Options is the world’s largest integrated employee support and work-life services provider. As a leader in the employee wellbeing industry we provide world-class psychological support and work-life services to employees of our client companies and their family members. With service centres in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, Germany, UAE, Singapore, Japan, China, India and Indonesia Workplace Options support more than 65 million employees across 100,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world. Whether you serve on the front lines or behind the scenes, you will play an important role in helping people overcome obstacles and lead healthier lives.

Workplace Options have an exciting opportunity for a qualified IT Helpdesk Technician to join our team in Lisbon (Paço De Arcos). This would be a hybrid position with a mixture of home and office working days.

**Responsibiliti**es**:

- Analyzing, installing and configuring Windows XP, 7, 8.1, and 10 operating systems.
- Network performance, troubleshooting problems and maintaining systems.
- Building and deploying system images using tools like WDS.- Purchasing software, hardware, phone and other IT supplies.
- Inventory management of software licenses, software, hardware, and other IT equipment.
- Monitoring network to ensure network availability to all system users and performing necessary maintenance to support network and phone system availability.
- Moving IT equipment as per need.
- Working as a backup of other team members if required. And work as per on-call rotation.

**Requirements**:

- Experience with Windows server setup/install/management advantageous.
- Fluent written and spoken English.
- Willing to work on evening shifts.
- Exposure to Windows servers and server hardware.
- Experience working with automated dialing systems preferred
- Experience in Microsoft Office/Office 365 troubleshooting.
- Familiar with Microsoft AD. Exposure to backup devices and tools.

**Benefits**:
Competitive benefits package including Working from home days, Health Plan, Life Plan, Meal Allowance, Gym and Tuition Reimbursement.