Customer Success Manager

**Customer Success Manager**:
Hybrid/Remote

**At Geomiq, we’re inspired every day by our customers and teammates.**

Geomiq is the UK’s leading Digital Manufacturing Marketplace. An innovative B2B MaaS (Manufacturing as a Service) platform and Artificial Intelligence (AI) powered system that connects buyers and sellers with unprecedented efficiency.

Conventional manufacturing is infamously challenging for companies both big and small. We’re tackling that head on by making reliable manufacturing methods instantly available to engineers all over the world through our digital platform. Empowering every one of our customers to create revolutionary products faster, Geomiq democratises access to transparent & predictable manufacturing.

If you're looking for a B2B tech scale-up selling into some of the world’s leading brands from BMW, Rolls Royce to Brompton Bikes & Google look no further (we have even supported space missions)

We are Manufacturing the Future.

**About the Team**

A London-based tech start-up and a team of entrepreneurs with a proven track record. We are solving our own problem (one we faced every day as engineers) of how difficult it is to order custom manufactured parts via conventional manufacturing, we are on a mission

Our culture is friendly but incredibly fast paced - we are constantly challenging, testing and adapting the way we do things. We’re also really committed to working with integrity, doing the right thing, and building a company we are truly proud of. We’re growing super-fast but we also want to make sure that we are building a company on really solid foundations.

**Our Product**

A revolutionary platform that completely digitises the existing process of quoting and ordering of custom manufactured parts whilst ensuring the highest operational and quality outcomes. Our main customers are Design Engineers, Mechanical Engineers and Procurement teams building the world’s most innovative products.

**About the Role**

As a Customer Success Manager you will be supporting Geomiq’s customers as they transition from sales prospects to active users of our platform. This role will have you unify the sales and support teams and continue to add value to Geomiq’s customers. You will be bridging the gap between sales and customer support as you will be monitoring two key aspects:

- When customers sign up to the platform
- When they receive their manufactured product

Customer Success picks up where sales leave off which means this is a vital role to add to Geomiq’s revenue generation and retention.
- Key Responsibilities:_
- Developing healthy customer relationships
- Enhancing customer training of the Geomiq platform
- Evaluating and analysing the customer’s needs
- Building trust and transparency with internal and external stakeholders
- Helping to onboard new customers
- Working closely with the Sales Team to understand their needs with their accounts
- Developing the Customer Success process

**What are we looking for?**
- Experience required:_
- Bachelor’s Degree
- 2+ years experience working in a customer success role
- 2+ years experience working in a start-up environment and being very hands-on
- Excellent experience with relationship management
- Excellent experience with account management
- Excellent communication skills
- Experience working cross-functionally with internal teams
- Experience with CRM systems (we use HubSpot)

**Benefits**
- Competitive salary
- Stocked Kitchen of snacks, fruit etc
- 23 days annual leave (not including bank holidays)
- Monthly Team events
- Dog Friendly Office
- Cycle to work scheme
- More benefits to come as we grow