Technical Support Representative with French

Há 3 dias

Porto, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

In collaboration, we are thrilled to partner with a top-tier Outsourcing/BPO consultancy to welcome a skilled Technical Support Representative to join their FinTech support team in Portugal

**Position**: Technical Support Representative
**Location**: Remote (Portugal)
**Work Model**: Remote, with an initial 2-week training in Porto
**Employment Type**: Full-Time
**Remuneration**: Base salary + performance bonuses

**What You’ll Do**:

- Provide top-notch technical support in French (for clients) and English (for developers) via chat and voice.
- Troubleshoot product-related issues using MySQL, escalating complex matters as needed.
- Maintain a high standard of customer satisfaction by ensuring timely, professional responses.
- Act as a critical link between customers and developers, ensuring clear communication of technical details.

**What We’re Looking For**:

- Native/fluent in French and proficient in English (B2 or higher).
- Solid knowledge of MySQL.
- Familiarity with Postman is a plus
- Ready to work on shift rotation, Monday to Friday, 7 AM to 7 PM.
- Tech-savvy, customer-focused, and able to adapt quickly.

**What’s On Offer**:

- Competitive salary with performance bonuses.
- Remote work flexibility, plus a monthly allowance for home office expenses.
- Support during training in Porto, including accommodation.
- Join a dynamic, multicultural team that’s as passionate and friendly as it is talented

Become a vital part of a rapidly growing FinTech support team #TechSupport #FrenchJobs #RemoteWork

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