Senior Manager Gbs Global Process I2c

PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION
- GBS, the engine that designs, builds and operates consistent adidas end-to-end business services & solutions globally to drive the transformation TO ONE ADIDAS enabling our Business Partners to focus on core business.
- GBS prioritizes executing transitions, process and solution roadmaps. Implementing one service framework, performance measurements and GBS customer board. Furthermore, GBS is driving the implementation of robotics process automation (RPA).
- It is the overarching goal to move the adidas Group to a much more consistent, standardized and automated operating model with solid governance, architecture and operating model
- The I2C stream is one of the global streams who designs and implements end to end services & solutions as Global Process Owner (GPO). GPO’s can effectively cross-collaborate with multiple stakeholders to define the current and future state of adidas business and its processes, identifying issues and risks, suggesting mitigation strategies and driving towards technology solutions.
- GBS Operations operate by executing Global Process Owner services and solutions.
- I2C collaborates with the stakeholders in adidas to create a customer journey that exceeds the expectations of the customer & consumer.

SCOPE OF I2C
- Credit and collection management
- Dispute management
- Cash Application

KEY RESPONSIBILITIES AND GENERAL ACCOUNTABILITIES
- Develop new and adjust existing end to end processes/ services, standards or operational plans, and deliver results with direct impact on I2C stream, other streams and markets.
- Significantly contribute to the I2C priorities, KPI’s and OKRs within the overall GBS roadmap
- Manage transformation initiatives including GAP analysis related to the GBS operation centers/markets and provide process competency with a specific focus on I2C
- Design, develop and implement process standardization, harmonization, automation, RPA, AI
- Manage and execute new I2C systems/ technology/methodology roadmap and process change, upskill, train and execute
- Contribute to selection of tools, techniques and systems according to architectural requirements and demands
- Assess concepts and systems by finding scalable and future proven solution approaches in the standard solution, with workarounds or custom developments where needed.
- Evaluate issues or new business requirements and translate into system enhancements.
- Assist with defining new requirements associated with global integration projects
- Manage testing support for new system enhancements and project implementation
- Collaborate with delivery teams to ensure efficient and effective design, development, and implementation of new tools
- Identify improvement potential, problems and feasibility of process change with stakeholders through variance analysis and effective usage of data, create transparency on priorities, develop solutions/ processes/ deliverables and facilitate recommendations for fact-based decisions ending into regular continuous improvements.
- Support standardized reporting, measurements, KPI and ad hoc analysis in line with SLA’s together with Delivery Excellence team securing quality, timeliness, compliance and productivity of services and processes
- Lead medium - large sized projects with the respective profound process and technical knowledge within the boundaries of time, cost & quality, focusing on the customers expectations, implement results and ensure sustainability of solution.
- Use and recommend project control solutions for planning, scheduling and tracking projects
- Provide comprehensive expertise for I2C areas in line with latest taxonomy/ activity split, processes and technology towards operational and market finance teams
- Coach, guide and develop assigned team members

KEY RELATIONSHIPS
- GBS O2C Senior Director
- Global GPO O2I
- Operational O2C Teams in Operations Centers
- GBS Global Governance

KNOWLEDGE, SKILLS AND ABILITIES
- Extensive experience and understanding of GBS / Shared Service environments
- Deep understanding of GBS processes
- Holistic end-to-end thinker
- Understanding of the relevant I2C sub-processes
- Experience in process design, process mapping, improving process quality, process review and compliance
- Experience of digital transformation including Robotic Process Automation (RPA) and Artificial Intelligence (AI)
- Broad SAP knowledge (SD, FICO, etc)
- Ability to communicate technical information with business relevance to both technical and business audiences
- Willingness to travel
- High degree of customer orientation
- Fluent in English (verbal and written)
- Excellent communication skills and an international mindset
- Ability to think strategically as well as tactically
- Excellent analytical mindset
- Cross functional and cross GPO mindset
- Familiarity with project management, strong planning and organization skills, and ability to work and deliver in changing environments, under limite