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Customer Service Representative

2 semanas atrás


Lisboa, Portugal Euronet Telerecarga (epay España) Tempo inteiro

**epay, a Euronet Worldwide Company.**
- Somos líderes mundiais na comercialização, distribuição de produtos pré-pagos (conteúdos digitais) e processamento de transações.
- Nossa rede comercial de vendas alcança atualmente, 323.000 lojas de retalhistas, em 39 países.
- Reconhecimento mundial por nosso profissionalismo e oferta de serviços.
- _____________________________

Buscamos um Customer Service Representative para o mercado português, com reporte ao Business Market Development de Portugal..

**Responsibilidades**:

- Receber e efetuar chamadas telefônicas de atendimento ao cliente
- Manter relacionamentos sólidos com os clientes, lidando com dúvidas e necessidades com rapidez e profissionalismo
- Fornecer informações sobre produtos e serviços aos clientes existentes
- Abertura de contas de clientes e manutenção de registos de clientes
- Interagir com outros departamentos internos (IT, Operações, Financeiro, Logistica e etc.) para resolução de incidências, acompanhando-as e garantindo o feedback imediato aos clientes
- Elaboração de relatórios de produtos e/ou serviços
- Auxiliar o Business Market Developer na criação de documentos necessários para as atividades comercial e de marketing

**Habilidades**:

- Customer service
- Foco na qualidade
- Resolução de conflitos
- Documentação/organização
- Atenção ao pormenor
- Saber ouvir
- Análise de dados e informação
- Microsoft Office
- Espanhol básico
- Multi-tasking

Microsoft Office.

Español Básico.

**Tipo de oferta**: Integral/Full-time

Salário: 12.000,00€ - 15.000,00€ por ano

**Benefícios**:

- Trabalho remoto

Horário de trabalho:

- Turno de 8 horas