Technician Application Support

TECHNICIAN APPLICATION SUPPORT (JOB NUMBER: 2201CIBIT9467)

**About the job**
- Become after trainings expert-SME-with Multifonds software (Temenos) and Pcontrol (Milestone Group) to provide a high level of functional support
- Analysis and solving accounting issues during production phases
- Raise change requests to the vendor, ensure the follow up of issues until the delivery of patch corrections
- Understand accounting principles and funds structures to produce NAV
- Contribute to maintain a very stable BAU to deliver NAV on time and match with the deadlines

**Your Main Activities Are**
- To Ensure:

- Efficiency of the solution applied in production to solve issues
- Proper Communications to Operational Users regarding item resolution and status
- Internal Global Communication between APS IT Client teams
- Sharing your expertise and knowledge with the team
- Avoiding recurring incidents
- Write
- Documentation related to the work around applied in BAU

**Profile and Skills to Success**
- Good knowledge of Funds industry in general
- Strong knowledge of financial products and accounting principles
- Be familiar with Multifonds (Temenos) and pControl (Milestones) softwares
- IT or Business degree
- Experience in production support activity
- Oracle SQL / PL-SQL- ACCESS & EXCEL
- Microsoft package skills (daily use)
- Excellent written and oral English skills are essential, any other language is an advantage
- Good interpersonal skills
- Excellent communication skills
- Manage multiple contacts with multiple teams
- Rigor and Organization
- Priority Management and sense of risk
- Ability to work with pressure
- Ability to manage multiple tasks on parallel
**Why joining BNP Paribas?**
- ** Leading banking institution**

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 68 countries, with around 193 000 Employees - including more than 148 000 in Europe.

***-** Our presence in Portugal**

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 6.500 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- ** International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.
- ** Diversity and Inclusion commitment**
- In case you are selected for this role, further documentation will be requested to support your hiring process.

**Primary Location**: PT-11-Lisbon

**Job Type**: Standard / Permanent
**Job**: INFORMATION TECHNOLOGY
**Education Level**: Not indicated
**Experience Level**: Not Indicated
**Schedule**: Full-time