Senior Client Executive

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

Kantar’s Worldpanel division is searching for enthusiastic and methodical Senior Client Executive to join our Client Service teams. Based in Lisbon, Portugal this is an incredible opportunity to be part of our exciting vision for the future

Role’s mission

As a Senior Client Executive at Kantar Worldpanel, your primary purpose is to serve as a key point of contact for clients, managing routine deliverables and data requests, ensuring timely and accurate delivery of information while providing insightful analysis. You will play a crucial role in identifying potential revenue opportunities through ad-hoc special projects, contributing to the growth of the clients’ business.

Reasonable Adjustments

Kantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

What's in it for you?
- Private health cover - option to extend to family.
- Meal vouchers
- Access to our 24/7 employee assistance programme (wellbeing platform)
- Volunteer Leave (2 days per year)
- Extra day off for your birthday
- Flexible benefit allowance (annual)
- Life assurance and income protection

Key outcomes
- Serve as the primary point of contact for clients, managing routine deliverables and data requests efficiently.
- Enhance client relationships by introducing additional Worldpanel capabilities and identifying revenue opportunities.
- Anticipate client needs and contribute to the development of the account.
- Provide training to clients on software usage and data interpretation.
- Escalate client concerns and recommend improvements to maintain high standards of service.
- Produce insightful analyses and deliver actionable recommendations based on data interpretation.
- Design and execute client briefs, adding value through interpretation and category insights.
- Provide junior members coaching and feedback, acting as a role model and mentoring where appropriate.

Key Capabilities

Your background will ideally look like this
- Bachelor’s degree in Marketing, Economics, Statistics or Management is required.
- Masters or Post-graduate degree in Data Analytics will be appreciated.
- 2-3 years of previous professional experience in Market Research and/or Client Management roles (preferably in the FMCG industry).
- Business proficiency in English (B2 Level Minimum required).
- Significant experience working with Market Trends and/or Consumer Behaviour and/or Panel insights.
- Experience on working with large Data Sets (preferable experience with consumer panels both on Usage and Purchase), by showcasing effectiveness in analysing, interpreting and articulating data with business implications.
- Proven business experience with Excel (e.g., advanced functions; Pivot Tables) and Power Point.
- Possesses strong verbal and visual presentation skills with the ability to articulate in a confident and composed manner insightful and impactful presentations.

With the following qualities
- Inquisitive, with critical thinking, and demonstrate a genuine passion for consumer behaviour.
- Enjoys actively looking for new and more efficient ways of improving processes, raising standards, reducing errors, and overcoming omissions.
- Is proactive, optimistic, and willing to get involved to achieve the team's goals and objectives.
- Is highly collaborative and adaptable with the ability to work effectively within different cultural and technical environments.
- Possesses outstanding communication and interpersonal skills in order to comfortably connect with partners at all levels across the organization and facilitates discussions in a constructive manner.

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Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.