Customer Support Agent with Russian and Polish

2 semanas atrás

Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

**Exciting Opportunity: Russian & Polish-Speaking Customer Support Agent**

Join a **leading multinational technology business** in the vibrant city of **Lisbon, Portugal** as a **Customer Support Agent**. If you're a problem-solver who loves helping others and speaks **Russian and Polish**, this is your chance to shine

**Position**: Customer Support Agent
**Location**: Lisbon, Portugal
**Employment Type**: Full-time

**Duties and Responsibilities**:

- **Problem Solving**: Identify issues, troubleshoot, and provide effective solutions.
- **Customer Satisfaction**: Handle complaints, offer alternatives, and ensure positive experiences within set timelines.
- **Escalation Management**: Determine when to reassign cases to other departments or senior representatives.
- **Team Collaboration**: Work closely with other specialists to resolve tickets and properly document outcomes.
- **Documentation**: Maintain accurate records of actions taken, categorize cases, and report bugs for the engineering team.
- **Administrative Updates**: Keep all job-related administrative forms up-to-date.

**What We’re Looking For**:

- **Language Proficiency**:

- Native/fluent in **Russian (C1)**—oral and written.
- Fluent in **Polish (B2 level or higher)**.
- **Experience**: Previous experience in similar roles, preferably in a contact center environment.
- **Technical Skills**: Chat experience, fast typing skills, and familiarity with multiple tools.
- **Communication**: Ability to simplify technical language for non-technical users with excellent verbal and written skills.
- **Adaptability**: Resourceful, stress-resilient, and capable of staying calm in all situations.
- **Time Management**: Ability to meet tight deadlines with mínimal supervision.
- **Team Player**: Work independently while contributing positively to the team environment.

**What’s on Offer**:

- **Attractive Compensation**: Competitive salary based on experience and performance.
- **Work Schedule**: Fixed schedule, Monday to Friday (5 days/week).
- **Comprehensive Benefits**:

- Private health insurance.
- Life insurance.
- Meal allowance.
- Yearly performance bonus.
- **Relocation Assistance**: Includes allowance and help in finding accommodation.
- **Positive Environment**: A creative, dynamic team with a friendly atmosphere.
- **Growth Opportunities**: Tools and guidance to reach your full potential.

**Relocate to Lisbon & Be Part of a Global Team**
Take the next step in your career with a world-class technology business. Join us in providing outstanding customer support in a fast-paced and rewarding environment.

CustomerSupport #LisbonJobs #RussianAndPolishSpeaking #TechCareers #RelocationOpportunity

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