Guest Experience Specialist

Há 3 dias

Porto, Portugal GuestReady Tempo inteiro

GuestReady is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, and the UAE. Since our founding in 2016, we’ve aimed to revolutionize the short-term rental industry through innovative technology and a dedication to exceptional hospitality.

**We’re Hiring**:Guest Experience Specialist**(English & Portuguese Speaker ) - Porto**

**Role Overview**

**Key Responsibilities & Tasks**

**Handle guest inquiries and support requests professionally and efficiently.**

Example: Assist guests with check-in instructions, WiFi issues, or early check-out requests.

**Resolve booking-related issues promptly.**

Example: Help guests with changes to their reservations, cancellations, or payment concerns.

**Troubleshoot problems and escalate when necessary.**

Example: Coordinate with local teams to address maintenance issues or emergencies.

**Ensure a high level of guest satisfaction through personalized service.**

Example: Provide tailored recommendations to enhance the guest experience in their destination.

**Stay up to date with GuestReady’s systems and processes.**

Example: Use our internal booking platform to track and manage guest inquiries efficiently.

**What You Need to Succeed**

**Fluency in English & Portuguese** (written & spoken).

**Previous experience in customer service, hospitality, or similar roles.**

**Strong communication skills and ability to multitask.**

**Tech-savvy and comfortable with digital tools.**

**Problem-solving mindset and ability to work under pressure.**

**Availability for flexible shifts, including evenings, weekends, and holidays.**

**A positive attitude in a fast-paced, remote environment.**

**Why You'll Love Working with Us**:

- Hybrid work flexibility (2 days/week in Porto).
- Join a fast-growing company in the booming travel industry.
- Work in a dynamic, multicultural team.
- Opportunities for learning and career development.
- Comprehensive health insurance.
- Focus on wellbeing with supportive activities.
- Pet-friendly office

We’re excited to hear from you and discover how you can contribute to our journey

**Diversity and Inclusion**
At GuestReady, we celebrate diversity and are proud to be an equal-opportunity employer. Our global team thrives on mutual respect and inclusion, valuing unique talents and perspectives. We warmly welcome applicants from all backgrounds, regardless of race, gender, religion, sexual orientation, disability, age, or culture

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