Manager, Business Process Improvement

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Business Process Improvement

OVERVIEW

Mastercard Data & Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions, retailers and governments worldwide. The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile tea is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.

ROLE
- Manage complex resolutions, and design and develop automation solutions to complex problems
- Manage the overall coordination, status reporting, schedules and stability of project-oriented work efforts, ensures that project goals and objectives are met within agreed upon time, scope and resource requirements
- Develop detailed project plans and manages all implementation processes
- Regularly communicate to senior management regarding the status of specific project deliverables, and interact with stakeholders to set and manage expectations
- Consult on new products, processes, standards or plans in support of the Merchant Offers business
- Optimize business processes to achieve more efficient results including establishing standard processes and best practices
- Translate customer needs into process improvement objectives, and establishes/coordinates a plan for implementation
- Communicate process issues or updates to stakeholders, and assesses and recommends opportunities for improvement

ALL ABOUT YOU
- Working knowledge of database tools (e.g. MS SQL Server, pgAdmin, Eclipse, Toad)
- Experience leveraging APIs for data retrieval/upload (e.g. Postman)
- Applies knowledge of current business processes and products to maintain and enhance solutions currently in place
- Experience creating and delivering presentations for internal learning, training events and/or business discussions
- Experience working in cross-functional and large projects
- Well versed with challenges in working remotely with global teams

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.